Refund policy

We hope you are satisfied with your purchase from Tiboba Digital Inc. This Refund & Return Policy explains how we handle returns, refunds, replacements, and related requests for orders placed through our Website.

Scope

This Policy applies to eligible products purchased directly through our official Website and delivered within the United States.

Our products mainly include children’s dolls, doll accessories, doll furniture, playsets, and imaginative play products.

Return Window

You may request a return within 30 calendar days from the date your order is marked as delivered, unless a different return condition is clearly stated on the applicable product page.

Return requests submitted after the 30-day period may not be accepted, except where otherwise required by applicable law.

Return Conditions

To qualify for a standard return:

The product must be unused or used only as reasonably necessary for inspection.
The product must be clean and in its original condition.
Original packaging, accessories, parts, manuals, and inserts should be included where applicable.
The product must be complete and free from customer-caused damage or unauthorized modification.
Valid proof of purchase, such as an order number or confirmation email, must be provided.

Returned products showing significant signs of use, damage, alteration, stains, odors, missing components, or other conditions materially affecting their value may not qualify for a full refund.

Children’s Products and Playsets

Children’s dolls, accessories, furniture, playsets, and related products should be returned complete and in suitable condition.

Products that have been materially used, damaged after delivery, improperly assembled, modified, or returned with missing parts may not qualify for a full refund.

Minor differences in color, finish, appearance, packaging, or production details may occur between batches and are not generally considered defects unless the product is materially different from what was ordered.

Contact Us Before Returning

Please contact us before sending a product back.

We may use different warehouses, fulfillment partners, or designated return locations depending on the order. The appropriate return address may therefore be different from our company address or the address shown on the original package.

Email: info@tibobadigital.com
Phone: +1 (303) 208-3910

Please provide:

Your name
Order number
Product you wish to return
Reason for the return
Photos or videos where relevant

If your return request is approved, we will provide the appropriate return address and instructions.

Returns sent to an incorrect or unauthorized location may experience delays or may not be accepted where permitted by applicable law.

Change-of-Mind Returns

Eligible products may be returned within the applicable return period if you change your mind or decide that the product is not suitable for your needs.

For change-of-mind returns, including incorrect selection, personal preference, or ordering the wrong style, the customer is responsible for return shipping costs.

The returned product must satisfy the return conditions described in this Policy.

Original shipping charges are generally non-refundable for change-of-mind returns.

Return Shipping Costs

If a return results from our error, such as receiving an incorrect product or a confirmed defective item, we will generally provide a prepaid return label or otherwise cover reasonable return shipping costs.

For returns resulting from personal preference, change of mind, or incorrect selection by the customer, return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping method for customer-arranged returns.

Damaged, Defective, Incomplete, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

For visible damage or missing components, we recommend contacting us within 7 calendar days of delivery so that we can review the product and shipping information while it is still available.

Please provide:

Your order number
Clear photographs of the product received
Photos of the outer packaging
Photos of the internal packaging where relevant
Photos or video clearly showing the issue

Please keep the product and original packaging until your request has been reviewed.

After reviewing the information, we may provide an appropriate solution such as:

Replacement
Reshipment
Partial refund
Full refund

The appropriate resolution will depend on the circumstances.

Products Damaged After Delivery

We are generally unable to provide refunds or replacements for damage caused after delivery by:

Misuse
Improper assembly
Accidental damage
Unauthorized modification
Failure to follow product instructions
Normal wear and tear
Use outside the product’s intended purpose

This does not affect rights or remedies that cannot legally be excluded.

Personalized and Custom Products

Products that are personalized, customized, or made specifically for an individual order may have different cancellation and return conditions.

Such products generally cannot be returned solely because of a change of mind after customization or preparation has begun.

If a personalized or customized product arrives damaged, defective, incorrect, or materially different from the order, please contact us so that we can review the issue.

Any special return restrictions will be disclosed on the applicable product page where relevant.

Final Sale Items

Products clearly marked Final Sale or Non-Returnable are generally not eligible for change-of-mind returns.

However, products that arrive damaged, defective, incorrect, or otherwise qualify for remedies under applicable law will still be reviewed.

Discounted or promotional products are not automatically considered Final Sale unless they are specifically identified as such.

Return Inspection

Once an approved return is received, we will inspect the product and determine whether it meets the applicable return requirements.

The review may consider:

Product condition
Completeness
Included accessories and parts
Original packaging where applicable
Signs of use or damage
Information provided with the return request

We will notify you after the return has been reviewed.

Refund Process

Approved refunds will be issued to the original payment method used for the purchase.

We generally aim to process an approved refund within 7 business days after the returned product has been received, inspected, and approved.

After the refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

The time required for funds to appear may vary depending on the payment provider.

Partial Refunds

Where permitted by applicable law, a partial refund may be issued if an otherwise eligible returned product has materially lost value because of:

Missing parts or accessories
Customer-caused damage
Significant signs of use
Unauthorized alteration
Incomplete return contents

Any reduction will be based on the condition of the returned product and the circumstances of the return.

Original Shipping and Additional Fees

Original standard or expedited shipping charges are generally non-refundable when a return results from a change of mind or customer preference.

Where the return results from our error or a confirmed damaged, defective, or incorrect product, applicable shipping charges may also be refunded where appropriate.

Optional services that have already been completed may generally be non-refundable unless the underlying order issue resulted from our error or applicable law requires otherwise.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, style, or design, please return the original eligible product in accordance with this Policy and place a new order through our Website.

Gift Orders

Refunds for gift orders are generally issued to the original payment method used to place the order.

Unless another arrangement is specifically available, we cannot normally issue a cash or card refund directly to the gift recipient.

Missing Items

If your package is delivered but an item or component from your order is missing, please contact us promptly.

Provide your order number and details of the missing product or component.

We may request photographs of the package and its contents to assist with our review.

If we confirm that an item was omitted from the shipment, we may provide a replacement, reshipment, refund, or another appropriate solution.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters final processing or shipment.

Once an order has shipped, it generally cannot be canceled and will instead be handled through the applicable return process.

If we cancel an order that has already been paid, the applicable amount will be refunded to the original payment method.

Product Care and Safety

Customers should follow all age recommendations, assembly instructions, care information, and safety warnings provided with the product or displayed on the applicable product page.

Children’s products should be checked by an adult before use.

Do not allow a child to use a product that is damaged, broken, incomplete, improperly assembled, or has loose components.

Products containing small parts or accessories should only be used by children within the applicable recommended age range and with adult supervision where appropriate.

Packaging materials should be removed before use and kept away from children where necessary.

Abuse of the Return Process

We reserve the right, where permitted by applicable law, to reject fraudulent or abusive return requests, including situations involving:

Returning a different product from the one purchased
Deliberately damaging an item
Submitting materially false claims
Returning counterfeit or substituted products
Repeated misuse of the return process

This provision will not be used to deny legitimate returns, defect claims, or consumer rights.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, business practices, fulfillment procedures, or applicable requirements.

The latest version will be posted on our Website.

Updates will apply from their effective date and will not retroactively reduce rights relating to orders already placed where prohibited by applicable law.