Shipping policy

This Shipping Policy explains how orders placed through our website are processed and delivered by Tiboba Digital Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders placed with a shipping address outside our supported area may not be fulfilled. If an order cannot be shipped to the address provided, we may cancel the affected order and refund any applicable payment to the original payment method.

Products We Ship

Tiboba Digital Inc offers a selection of children’s dolls, doll accessories, playsets, doll furniture, and imaginative play products.

Packaging and shipping requirements may vary depending on the size, weight, design, quantity, and type of products included in an order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Order processing may include payment verification, product inspection, order preparation, packaging, and shipping label creation.

Additional processing time may occasionally be required during holidays, promotional events, seasonal periods, or periods of unusually high order volume.

If a product requires a different processing time, the applicable information may be displayed on the product page or communicated before shipment.

Shipping Carriers and Delivery

We use established shipping providers such as USPS, UPS, FedEx, and other appropriate logistics partners.

The carrier selected for an order may depend on:

Delivery destination
Package dimensions
Package weight
Product type
Selected shipping service
Carrier availability

Estimated delivery times may be displayed during checkout where available.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may be affected by weather, public holidays, carrier disruptions, high shipping volumes, delivery-address issues, or other circumstances outside our reasonable control.

Orders containing multiple products may occasionally be shipped in separate packages and may arrive on different dates.

Shipping Delays

We make reasonable efforts to process and ship orders within the time stated on our Website or provided during the ordering process.

If we are unable to ship an order within the applicable promised shipping period, we may contact you with updated information and available options, which may include agreeing to a revised shipping date or canceling the affected order for a refund.

Shipping Costs

Shipping charges are calculated and displayed during checkout based on factors such as the delivery destination, package size, package weight, and selected shipping method.

Free standard shipping is available on eligible U.S. orders totaling $99.00 or more after applicable discounts and promotional codes have been applied.

Additional charges may apply to oversized, heavy, specially packaged, or expedited shipments where applicable.

Any applicable shipping charges will be displayed before checkout is completed.

Packaging

We inspect and prepare orders carefully before shipment.

Depending on the products included in the order, packaging may include protective wrapping, cushioning materials, product packaging, or sturdy shipping cartons designed to help protect the items during transportation.

Larger playsets, furniture, or multi-piece products may require different packaging methods or may occasionally be shipped separately.

Order Tracking

Once your order has shipped, you will normally receive a shipping confirmation email containing available tracking information.

Tracking updates are provided by the shipping carrier and may not appear immediately after a shipping label is created or the package is collected.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please make sure your address includes any applicable:

Apartment number
Suite number
Unit number
Floor information
ZIP code

If you notice an error in your shipping address, please contact us as soon as possible at info@tibobadigital.com.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has entered final processing or has been shipped.

We are generally not responsible for delays, returned packages, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If a package is returned because of an address issue, additional shipping charges may apply if the customer requests reshipment.

Damaged Items

If your order arrives materially damaged, please contact us promptly.

Please provide:

Your order number
Clear photographs of the damaged product
Photos of the outer shipping package
Photos of the internal packaging where relevant
A brief description of the issue

Please keep the product and original packaging until the issue has been reviewed.

After reviewing the information provided, we may offer an appropriate resolution in accordance with our Refund & Return Policy, which may include a replacement, reshipment, partial refund, or full refund depending on the circumstances.

Lost or Significantly Delayed Packages

If tracking information indicates that your package may be lost or significantly delayed, please contact us with your order number and tracking information.

We will review the available shipment information and, where appropriate, assist with contacting the shipping carrier.

Any replacement or refund will be determined based on the circumstances and our applicable store policies.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

The delivery location around your property
Household members
Neighbors
Building reception or management
Any safe location used by the carrier

You may also contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us and we will make reasonable efforts to assist.

Product Safety and Packaging

Some products may contain small components, accessories, removable pieces, or packaging materials.

Customers should review and follow the age recommendations, assembly instructions, safety warnings, and adult-supervision guidance provided on the applicable product page or product packaging.

All shipping and packaging materials should be removed before a product is given to a child.

Do not allow children to use products that are damaged, broken, incomplete, or have loose components.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order enters final processing or shipment.

Once an order has shipped, it generally cannot be canceled and will instead be subject to our Refund & Return Policy.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping practices, products, services, carriers, or applicable requirements.

The latest version will be posted on our Website.

Changes will apply from the effective date of the updated Policy and will not retroactively reduce rights relating to orders already placed where prohibited by applicable law.